Client Success Consultant

Role Overview

Long-term client partnerships are the foundation of Companies Builder. As a Client Success Consultant, you will be the trusted strategic advisor and chief advocate for our retained clients. You will orchestrate smooth onboarding, ensure delivery teams meet milestones, conduct quarterly strategic reviews, and identify expansion opportunities that help clients scale their revenue.

Key Responsibilities

In this role, your day-to-day focus will center on:

• Serve as the primary strategic partner and point of contact for an assigned portfolio of client accounts.
• Lead seamless client onboarding, aligning expectations, timelines, communication channels, and KPIs.
• Facilitate regular progress check-ins, monthly performance reviews, and quarterly business reviews (QBRs).
• Collaborate with developers, SEO strategists, and marketing leads to ensure deliverable quality and project momentum.
• Monitor account health scores, resolve roadblocks proactively, and drive high net retention rates.

What We Are Looking For

• 2 to 4 years of experience in client success, account management, or agency project management.
• Strong familiarity with digital marketing metrics, web development workflows, and agency operations.
• High emotional intelligence, empathy, and diplomatic problem-solving skills.
• Exceptional organization habits and ability to manage multiple client accounts simultaneously.
• Clear, persuasive written and verbal communication.

Nice to Have (Bonus Skills)

• Experience using project management tools such as Jira, Asana, ClickUp, or Trello.
• Background working with clients across real estate, healthcare, or technology industries.

What You Will Learn & Career Growth

• Quarterly account retention and expansion bonuses.
• High-level exposure to diverse business models and growth strategies across multiple industries.
• Career progression toward Head of Client Operations and VP of Client Success.

Benefits & Perks at Companies Builder

• Compensation: ₹6,50,000 - ₹10,50,000 per annum + Retention Bonuses
• Work Flexibility: Hybrid model with options for remote collaboration and flexible scheduling.
• Learning Stipend: Dedicated annual budget for courses, certifications, and industry conferences.
• Modern Gear: High-spec hardware and paid subscriptions to leading marketing and SEO tools.
• Mentorship & Clear Growth: Regular 1-on-1 coaching sessions and defined milestone promotions.
• Team Culture: Low-ego, high-accountability environment where good ideas win.